RETURN & EXCHANGES
We want you to love your new Alev Jewelry product. If you’re unhappy with your order, we will gladly accept returns for store credit or exchanges within 7 days of the receipt of the delivered product, as indicated by courier notification.
Please contact firstname.lastname@example.org for a return authorization.
- Items must be returned within 7 days of receiving the item and are eligible for exchange or STORE CREDIT.
- Returns must be unworn, undamaged, and unaltered.
- Items must be returned in the original packaging, including any boxes, pouches, and any free gift with purchase.
- All sale items, sample sale items, personalized styles and custom orders are FINAL SALE and may not be cancelled, returned or exchanged. *This includes items that have a single initial.
- Shipping and handling charges are non-refundable. We are not responsible for return shipping charges and the original shipping charges are non-refundable.
- Please take extra care when packing fragile products to ensure they will not be damaged in transit. *We reserve the right to refuse any exchange if we believe the items purchased are damaged or have been used.
- All rings ordered will be subject to a 10% restocking fee as is considered a special order.
- Gift Card purchases cannot be refunded.
RETURNING A GIFT
If you receive a Alev Collection product as a gift and wish to return it, simply email us at email@example.com within 7 days of receiving your gift. We’ll be happy to issue store credit equal to the amount paid.
HOW TO MAKE A RETURN
- STEP 1: Please contact firstname.lastname@example.org to receive a return authorization number. Please include your order number in the email. *We will not accept any returns without an authorized RA number.
- STEP 2: Before you send the return, please ensure the item is in the original packaging and in a shipping box to avoid further damage. *Sending in an envelope may damage the item and we will not be able to accept the return.
- STEP 3: Ship the item to the indicated address via an insured mail service, such as FedEx or UPS with signature required.
If we do not receive your return package as described above we reserve the right to refuse your return. Alev Jewelry is not responsible for returned items lost or damaged in the mail. * Insure the package for the cost of the item.