RETURNS & EXCHANGES
We want you to love your new Alev piece. If you're not happy with your order, we'll gladly accept your return for an exchange or store credit within 7 days of delivery.
How it works
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Email us
Write to hello@alevjewelry.com with your order number. We'll reply with your return authorization and the return address. Please wait for it before sending anything back.
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Pack your piece
Use the original packaging, with any boxes, pouches and free gift with purchase, and place it inside a shipping box so it travels safely.
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Send it back
Ship with an insured service such as FedEx or UPS, with signature required, and insure the package for the cost of the item.
The details
What can I return?
Pieces returned within 7 days of receiving your order are eligible for an exchange or store credit. They should be unworn, undamaged and unaltered, and come back in their original packaging, including any boxes, pouches and free gift with purchase.
Can I cancel or change my order?
Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, orders cannot be cancelled or modified. Final sale pieces are not eligible for cancellation.
Which pieces are final sale?
Sale items, sample sale items, personalized styles (including pieces with a single initial) and custom orders are final sale and cannot be cancelled, returned or exchanged.
Can I return a gift?
Yes. If you received an Alev piece as a gift, email hello@alevjewelry.com within 7 days of receiving it and we'll issue store credit equal to the amount paid.
Is there a fee for returning a ring?
All ring orders are considered special orders and are subject to a 10% restocking fee.
What about shipping costs and gift cards?
Shipping and handling charges are non-refundable, and return shipping is at your own cost. Gift card purchases cannot be refunded.
How should I ship my return?
Please pack fragile pieces with extra care, in a shipping box rather than an envelope, which may damage the piece. We can't accept returns sent without a return authorization, and we reserve the right to refuse a return that doesn't reach us as described or that we believe has been damaged or used. Alev Jewelry is not responsible for returns lost or damaged in the mail.
We're always happy to help
Questions about a return or exchange? Write to hello@alevjewelry.com.
Need a fix or a different fit instead? Repairs are complimentary for the first 150 days, and most of our rings can be resized.