We want you to love your new Alev Collection product. If you’re unhappy with your order, we will gladly accept returns or exchanges within 7 days of the receipt of the delivered product, as indicated by courier notification.
Please contact email@example.com for a return authorization.
- Items must be returned within 7 days of receiving the item and are eligible for exchange or STORE CREDIT.
- Returns must be unworn, undamaged, and unaltered.
- Items must be returned in the original packaging, including any boxes, pouches, and any TW free gift with purchase.
- All sale items, personalized styles and custom orders are FINAL SALE and may not be cancelled, returned or exchanged. *This includes items that have a single initial.
- Please allow 2-4 business days for your return to be processed.
- Shipping and handling charges are non-refundable. We are not responsible for return shipping charges and the original shipping charges are non refundable.
- Please take extra care when packing fragile products to ensure they will not be damaged in transit. *We reserve the right to refuse any exchange if we believe the items purchased are damaged or have been used.
RETURNING A GIFT
If you receive a Alev Collection product as a gift and wish to return it, simply email us at firstname.lastname@example.org within 7 days of receiving your gift. We’ll be happy to issue store credit equal to the cost of the merchandise you’d like to return.
HOW TO MAKE A RETURN
- STEP 1: Please contact email@example.com to receive a return authorization number. Please include your order number in the email. *We will not accept any returns without an authorized RA number.
- STEP 2: Before you send the return, please ensure the item is in the original packaging and in a shipping box to avoid further damage. *Sending in an envelope may damage the item and we will not be to accept the return.
- STEP 3: Ship the item to the indicated address via an insured mail service, such as FedEx or UPS.
If we do not receive your return package as described above we reserve the right to refuse your return. Alev Collection is not responsible for return items lost or damaged in the mail. * Insure the package for the cost of the item.